Privacy Policy

Privacy Policy for Dejzo

Last updated: May 13, 2026

Dejzo is a ride booking platform for customers and drivers. This Privacy Policy explains what information we collect, how we use it, and how users can control or delete their data.

Information we collect

Account information such as name, phone number, email address, password or OTP verification status.
Driver profile and verification information such as vehicle details, identity or vehicle documents, license information, profile photo, and approval status.
Location data needed to show nearby drivers, calculate routes and fares, dispatch rides, track active trips, and support safety features.
Trip data such as pickup and destination, distance, fare, status, cancellation reason, ratings, and support records.
Payment and wallet data such as payment method, transaction status, cash payments, wallet balance, and invoices. Dejzo does not intentionally store full card numbers.
Device and app data such as device type, app version, language, notification token, crash or diagnostic data, and login activity.
Chat, support, notification, and customer service messages exchanged through the platform.

How we use information

To create, verify, secure, and manage customer and driver accounts.
To match customers with drivers and process ride or parcel requests.
To calculate fares, process payments, manage refunds, commissions, and driver cash collection.
To send OTP codes, service notifications, trip updates, promotional messages, and support communications.
To improve app performance, prevent fraud, resolve disputes, and maintain platform safety.
To comply with tax, accounting, legal, and regulatory obligations.

Sharing of information

We may share limited data with customers, drivers, payment processors, SMS providers, map and location providers, notification providers, hosting providers, analytics or diagnostic tools, and legal authorities when required. For example, a driver may see a customer's pickup location and phone call option for an active trip, and a customer may see driver and vehicle details.

Third-party services

Dejzo may use third-party services such as Google Maps, Firebase, Twilio or other SMS providers, hosting providers, payment gateways, and email providers. These providers process data according to their own policies and only for the service functions they provide to Dejzo.

Location data

Location data is essential for a taxi app. Customers use location to choose pickup and destination points. Drivers use location to appear on the map, receive nearby ride requests, navigate to pickup and destination, and update active trip status. Some location processing may continue while the app is open or during an active trip, depending on permissions granted by the user.

Data retention

We keep personal data only as long as necessary for the purposes described above. Some records may be retained for legitimate reasons such as security, fraud prevention, tax, accounting, legal compliance, dispute resolution, or safety investigations.

Account and data deletion

Users can request deletion of their Dejzo account and associated data from the app or from our public deletion page: https://dejzo.com/delete-account. When a deletion request is processed, account profile data and data no longer required for service, safety, legal, or accounting reasons will be deleted or anonymized.

Security

We use administrative, technical, and organizational safeguards to protect user data. No online service can guarantee complete security, but we work to prevent unauthorized access, misuse, or loss of data.

Children

Dejzo is not intended for children. Users must be legally able to use transportation services and create an account under applicable law.

Changes to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and important changes may be communicated through the app or other contact methods.

Contact

For privacy questions or deletion requests, contact us at support@dejzo.com.